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Holiday Information

Q: Need any help?

A: At Platinum Holidays we believe in helping you make the right choice to ensure your holiday will be a memory of a lifetime, every time. Each member of our team is familiar with all our destinations and resorts and you can be sure of personal, first hand knowledge and advice.

Use the Contact us form or call us now on 0207 089 1798 if you need help right away


Q: Passports and Visas

A: All British and EU citizens require a full 10 year passport with at least six months validity with the name on the passport matching that on the ticket (newly-weds must bring proof of name change). All British and EU passport holders require a tourist visa to enter JORDAN.


 Q: Health & Safety

A: Platinum Holidays takes every possible step to ensure that your holiday is safe and trouble free. However we would like to remind you that although All Leisure constantly strives to raise health and safety standards in all resorts, standards are generally not always as thorough to those found back home.

No vaccinations are required but it's worth checking with your GP about those which might be recommended. It is recommended that your drink only bottle water. This is generally available at restaurants and supermarkets.

Local doctors usually speak very little English, but your travel guides will help you with any necessary translations. Local hospitals usually only contain very basic medications, which is why we strongly advise you to get comprehensive Travel insurance before travelling abroad, which will cover the cost of repatriation in case of an emergency.

Stomach upsets can occur due to the heat and change of diet, so it is best to bring preventive medicine with you. A combination of heat, spicy foods and not enough water are all contributing factors for stomach upsets. So, by following a few simply guidelines can often save sickness during your holiday.

Please remember to:

  • Wash your hands before eating!
  • Try to avoid ice cubes in drinks. We advise not to drink tap water. Always make sure that seal of the bottled top is unbroken before drinking. Lastly, if you have a particularly weak stomach, try to avoid foods such as ice cream, sugar cane specialties, salads and any fruit that still has its peel or that you have not peeled yourself
  • Make sure that food has been cooked properly and is hot when eaten.
  • Please avoid all food offered by street vendors, no matter how tempting it may look
  • Do not drink too much alcohol during the day as this can help cause dehydration.

Lastly, please remember to take out comprehensive Travel Insurance and don't forget to take it with you when you travel!

Foreign Office

To make the most of your trip abroad we recommend that you check the advice given by the Foreign Commonwealth Office by either calling 0845 850 2829 (24hrs, 7 days a week - BT - 4p per min, other networks vary) or visiting www.fco.gov.uk/travel


 Q: Special Requirements

A: Facilities for the disabled or those with impaired mobility are very limited in Jordan. We would therefore ask you to discuss with us the suitability of any particular accommodation and resort before making a booking. Wheelchair or other special assistance is available at most airports and it is essential that, if needed, this is requested at the time of booking so we can endeavour to meet your requirements.


 Q: Tour Itineraries

A: Tour  itineraries and excursions can, for operational reasons, be subject to alteration locally at short notice as much is dependent on local conditions, including weather and traffic.


Q: Tips

A: Tips are not included and is now common place in the Jordan especially in the service industry and you should be prepared to tip guides, drivers and porters who assist you during your stay. As a guideline if you are travelling alone we would recommend that you tip your guide $7 per day. If travelling in a couple you should offer $10 per couple per day. If you are travelling in a group of 3-4 then tipping between $15-20 per group per day is acceptable.

For porters a tip of $1 per person per bag is appropriate and it is useful to have several dollars to hand for your convenience, alternatively an equivalent amount in local currency will suffice.


 Q: Clothing and shoes

A: It gets very hot in summer throughout Jordan, so loose, light cotton clothing is the most comfortable. During the winter months (November to February) it can get quite cold at night so warm clothes are a must. Take sunglasses, comfortable walking shoes and a good sunhat.

You should dress conservatively – women should not have bare shoulders or wear revealing tops or shorts, men should wear below the knee shorts or long trousers.


Q: Electricity

A: 110 or 220/240 AC volts. An adaptor is necessary


Q: Language

A: Arabic although English is widely spoken.


Q: Safety Deposit Boxes

A: Most hotels have safety deposit boxes or in-room safes available for clients use, often at no extra charge.


  Q: What is my baggage allowance?

A: The standard baggage allowance varies by airline and your final allowance will be detailed on your flight tickets. Please note that we have no control over what the individual airlines will allow. Full information is provided at time of booking.


 Q: Tickets

A: Tickets (where applicable) and any other documents relating to your booking will be sent to the address which you give us at the time of booking. These will be dispatched (where applicable) to you at least 2 weeks prior to departure.

For bookings made within 2 weeks of departure if it is necessary for us to make arrangements for you to collect your tickets from the departure airport, these bookings will incur a Late Booking Fee or TOD charge. These charges vary depending on the airline and these will be made known at time of booking.

Please note that two airlines may share the same services, therefore a flight may not be operated by the airline whose designated code is shown on your itinerary and ticket.


Q: What is an electronic ticket?

A: An e-ticket or electronic ticket is one that replaces the need for paper tickets. This method of ticketing is used to make the booking process easier and quicker as your details are stored by the airline electronically and retrieved using the reference given to you when you book.

This means that you will not need to produce anything, all you need to do is quote the reference or show your passport in order to check-in.


 Q: Are airline meals included? 

A: Depending on your chosen airline - most airlines include meals or snacks dependent on the time of day. If you have any specific dietary requirements such as gluten free or vegan please contact us online or call us on 0207 089 1799

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